Episode 1: So You Want To Stop Winging It and Build a System That Sells

Listen Here

Episode Summary:
Ever feel overwhelmed by the daily chaos of running your business? In this episode, Sarah dives into the real reasons behind that constant feeling of winging it—even when you’re a pro with your clients and have built something from the ground up. She shares the secret weapon that helps business owners escape chaos: a solid back end system. Learn why duct-taped operations are holding you back, what a business system *really* means (spoiler: it’s not cold and robotic!), and easy, actionable steps to start building your own.

Main Topics Discussed:

- Why “winging it” stops working as your business grows
- The dangers of managing everything from the top of your head
- Common chaos symptoms: manual client bookings, scattered tracking, reinventing the wheel
- Defining what a real business system is (hint: it protects your energy and supports your growth)
- The three core systems every business needs:
     1. Lead Capture & Nurture:
- Automate how people find you, sign up, and get nurtured
- Stop relying on manual visibility and move list-building to autopilot
     2. Sales & Booking:
- Make buying and booking seamless—no more endless back-and-forths
- Use automation for confirmations and reminders
     3. Delivery & Follow-Up:
- Onboarding, access, scheduling, feedback, and testimonials
- Make every client experience feel special—while keeping it efficient

Quick Start Steps:
1. List 3 tasks you repeat every week: these are your system opportunities
2. Choose one platform to centralize your processes
3. Map your client journey to spot system gaps and opportunities

Recap: How intentional systems bring sanity, scalability, and structure to your business

 Connect with Sarah:
Ready to transform your list from passive freebie-seekers into engaged buyers? 

Connect with her on LinkedIn - https://www.linkedin.com/in/sarah-sangster/

Email - [email protected]

If you found this episode helpful, subscribe and tune in for the next one. Your future self will thank you.